Business Etiquette Training

Business Etiquette skills can help you to create successful productive relationships in your business or career. Whether you are making your initial contact with your business colleague or client, your very first encounter leaves a lasting impression. Do you really need to spend time thinking about how to make an introduction or how to conduct yourself during a business lunch? The skills you will learn in the course can be the difference between making or breaking your career, winning the deal or not winning the deal.

People who are successful in their careers or business develop not only the expertise in their industry but take the time to carefully develop their professional demeanour and their appearance that carries them toward business or career success.

A successful and lasting relationship is established when you exhibit respect, courtesy and sincere concern for the comfort of others. Better relationships mean better opportunities.

On completion of this program participants will be able to:

• Conduct business with a professional demeanour
• Make positive impressions with clients
• Demonstrate confidence and credibility through eye contact and a firm handshake
• Know the etiquette of dining and table manners
• Deal with clients and colleagues with respect and courtesy
• Cultivate professional working relationships
• Understand how personal image makes a statement about who they are and the organisation they are employed
• Dress according to rules of good business attire and appear impeccably well-groomed
• Express tolerance and respect when dealing with clients and colleagues of different cultures.

By understanding each of these areas, you'll easily get more done in less time and be more effective in you day.

• This is for people who want to make positive first impressions and exhibit sincere confidence, courtesy, professionalism and respect.
• For anyone who wants to learn how to develop the behaviour and conduct for an interview, a business lunch meeting or when meeting with their clients.

Program content

• Introductions – who to introduce to who
• Handshake school - what does a good solid handshake say about a person?
• Dining etiquette and table manners
• Body language – what is positive body language?
• Presentation - how to appear professional and confident in a variety of situations
• Business card protocol
• Dress code – don’t be a fashion victim; what are the rules of good grooming?
• Telephone manners – how to use your mobile phone without annoying others
• International business etiquette

How it is presented
Our experienced and qualified facilitator tailors the workshop to your group by:

• triggering dialogue
• leading brainstorming exercises
• asking quality questions
• comparing case studies

Open-ended exercises help people discover for themselves what you want them to know.

You'll interact with your fellow delegates and brainstorm practical action steps that you can apply in your organisation to:

• Identify problem areas
• Innovate solutions and
• Make it happen

What motivates adults to learn? Adults learn when they are actively involved and given the opportunity to share their experience and expertise.

Everyone receives a reader-friendly, illustrated workbook to refer to during and after the course. You'll also be presented with a Certificate of Achievement for successfully completing the course.

*Full-time students: Please fax or mail a copy of their Student ID or equivalent.