By booking your solution/s or purchasing products from IIMMERSE,
you acknowledge that you have read this agreement and agree
to all its terms and conditions. IIMMERSE reserves the right,
in its sole discretion, to implement modifications, alterations
or otherwise update these Terms and Conditions at any time
without notice.
Please read this information. If you have any questions
regarding this agreement please email us at: solutions@iimmerse.com.au
Booking and Availability
IIMMERSE can make no guarantee that a particular date or
venue will be available or that it will not be withdrawn by
the supplier or presenters due mechanical breakdown or illness
or if minimum participant numbers are not met. IIMMERSE reserves
the right to make substitutions or cancel on the day and we
will use reasonable means to contact you to organise an alternative
date for the solution you wish to attend. If there is no further
availability or you are not able to participate on the alternative
date due to the circumstances mentioned above, a full refund
will be offered.
It is recommended that you reconfirm your booking arrangements
with the supplier at least 7 days prior to the event.
If you agree to participate at the alternative date but
fail to attend the event, you will not be entitled for a refund.
If you are unable to attend this alternative date, you will
be entitled to a refund ONLY if you contact us seven days
prior the alternative date.
Changes to Booking
by the Purchaser
If you are unable to participate in the solution or attend
the event on the confirmed date and time you selected you
need to immediately contact the supplier who will do their
best to arrange an alternative date and time with you. If
you agree to participate at the alternative date but fail
to attend the solution or event, you will not be entitled
for a refund, exchange or credit. Any changes to bookings
or refunds are solely in the supplier's discretion in relation
to either these circumstances.
Suppliers may charge a cancellation fee if you wish to cancel
your booking. In some instances, the supplier may charge up
to a 100% cancellation fee. In addition we will charge a 10%
administration fee (with a minimum of $25 and a maximum of
$100).
IIMMERSE does not accept re-bookings or cancellations within
7 business days of a booked solution. Cancellation policies
vary from supplier to supplier.
Refunds
A refund will only be provided within 30 days of us in agreeing
with you and that you have come across the absolute circumstance
that the solution is significantly different from that described
on our website, www.iimmerse.com.au and all of the other domain
names we hold or if the solution is not satisfactory quality.
Please be advised that a 10% administration fee will be charged
on all refund transactions (with a minimum of $25 and a maximum
of $100). We will absolutely not provide any refund under
any other circumstances apart from conditions mentioned above
All refunds will be made to the person who booked the solution.
If the payment was made by credit card or debit card, the
refund will be credited back to the same card used to purchase
the solution.
Venue and Alternative
Solutions
We are always adding solutions to the locations we offer
and where possible we aim to accommodate your solutions at
your chosen venue, but occasionally a supplier may need to
withdraw venues for reasons beyond our control. If your chosen
venue is withdrawn, you will be offered alternative venues
wherever possible or you may opt to choose a different solution
with a different solution supplier.
Should you choose a solution that is of a greater value
than that of the solution you initially booked, you will be
required to pay us the difference in value between the two
solutions. If your chosen solution is lower in price than
the original amount, the balance will be held in credit for
you to use against any future purchase. Your new solution
and any remaining credit will be valid for up to 12 months.
Please note that any credit balance held is non-refundable
and not exchangeable for cash.
Any exchange we provide is subject to the availability of
another solution and is not guaranteed. Each supplier has
their own terms and conditions and your participation are
conditional on your acceptance of these.
Supplier's terms and
conditions
Once you have made a booking for any solution provided by
a supplier you become subject to that supplier’s business
terms and conditions. We encourage you to contact the supplier
directly if you have any questions or enquiries with regards
to the terms and conditions that governs the specific solution
you wish to be provided with.
IIMMERSE acts as a booking agent only for suppliers and
does not provide the actual personal development solution
to customers. IIMMERSE takes no responsibility or representation
or warranty with regards to the standard of any of the solutions
or events provided by third party providers. Please note that
it is beyond our control on how any third party supplier operates
their solutions.
Early Bird and Last
minute Deals
From time to time some Early Bird or Last Minute special
deals for solutions or events at special prices are made available
on our website. Bookings for these special deals can be made
once the solution is listed on the website. Once you have
made a booking for these special deals, you will receive the
necessary details from us via email. Please note that some
of these are limited offers and unfortunately, we are unable
to guarantee the seating availability and can not give any
extensions for the deal once the offer expires after a specified
date.
Transfers
Generally solutions, once booked, are non-transferable.
A solution can only be transferred to another third party
supplier with our sole discretion. If you would like to a
transfer an IIMMERSE solution to another third party solution,
you must contact us as soon as possible at least two weeks
prior to the event. You must provide details of the solution
and third party supplier you wish to transfer to. Please note
that this is subject to availability. There will be absolutely
no refunds if you change your mind within 14 days before the
event. An administration fee of $25.00 plus GST will be charged
for the transfer.
Duration of Solutions
The duration of a solution or event listed on IIMMERSE are
approximate and may vary from location to location. Unless
stated otherwise, the information of solutions provided on
the website www.iimmerse.com.au and other domain names held
by us are intended only as a guide and may change to suit
the suppliers’ operating requirements.
Solution Description
The solution description provided on our website is correct
at the time of listing. We do our best to ensure that the
listing information we provide is up-to-date and accurate.
However, the content or format of solutions may change or
be updated over time without notice.
These services are provided by the supplier, who is solely
responsible for the provision of the solutions. We will not
be held responsible for the actual conduct of any of the solutions
or events which provided by the supplier.
Requirements and Restrictions
Some solutions may be subject to health, minimum age and
competency, we are always concerned about the safety of our
customers and therefore restrictions need to be put in place.
Suppliers may impose additional requirements and restrictions
with regards to age, health and competency.
We recommend that you read the solution or event description
carefully to ensure that you meet the minimum requirements
for participating in a solution or attending an event before
you make a booking. When you make a booking, the full details
are included in your confirmation email and we ask you to
read this carefully as soon as you receive it. Please notify
us within 7 days if the solution or event is unsuitable for
you or the person you have booked for. Please note that you
may be liable for charges if you have to cancel because the
minimum requirements have not been met.
Some suppliers, prior to participating in solution or attending
an event may require you to sign a disclaimer of liability
for damage, risk, personal injury or may request you to produce
a medical certificate or to complete a medical questionnaire.
The supplier will notify you should you need to perform such
act or for further clarification.
Complaints
If you have an issue or complaint on the day of the event,
please bring it to the attention of the host, staff or event
manager at the earliest opportunity on the day, so they have
a chance to resolve the issue. We consider it unreasonable
if you take no action during an event, we will not provide
any exchange, refund or credit.
Insurance
The solutions or events listed on our website may involve
an element of risk which means that they are potentially harmful,
psychologically or physically and your purchase of the solution
is in the acknowledgement of this. You should be aware of
this fact prior to booking your solution. We have no influence
on how our suppliers operate the solution or event. As part
of our requirement that all suppliers must have current public
liability and/or third party insurance and be compliance with
all necessary health and safety requirements, you should make
independent enquiries with the supplier and third-party providers
as to the need to acquire your own personal insurance or travel
insurance cover.
Please be advised that if you are under the age of 18, you
may need to have a parent or guardian sign the supplier's
disclaimer or acknowledgement of risk on your behalf.
Website Content
From time to time we may update and make changes to the
information on this website without any notice. Whist we take
considerable care to ensure that content of this site is correct
and up-to-date, we cannot guarantee that all the content on
the website and information provided by the supplier is accurate.
As a user of our website you should use your own discretion
with regards to the accuracy and integrity of any information,
opinion, recommendation or other information provided on this
website.
Limitation of liability
The customer acknowledges to have read this agreement and
agrees to all its terms and conditions
By using any of the services and information provided on
this website, you acknowledge that IIMMERSE acts as booking
agent for the supplier. IIMMERSE is not the actual provider
of the solution, events or activities. IIMMERSE will not be
liable for any inconvenience caused or expense incurred or
for indirect, special or consequential damages (or any loss
of revenue, profits or data) arising in connection with this
agreement even if IIMMERSE has been advised of the possibility
of such damages.
We will not be held responsible for the delivery or management
of any of the solutions or events we promote. The solutions
or events are managed and operated by third party suppliers.
As a result IIMMERSE disclaims all liability in respect of
unsatisfactory, faulty or non-performance by any supplier
nor for any errors, unauthorized access to your personal information
or inaccuracies in information supplied by third parties.
We do not accept any liability in respect of any deliberate
or negligent misconducts resulting in accidental injury, death,
financial loss, personal loss or property damage or claim
whether incidental, consequential or direct that arises in
connection with any of the supplied solutions or events.
Every customer who registers with IIMMERSE must be at least
18 years of age and have legal capacity. IIMMERSE reserves
the right to immediately delete a customer account if the
customer is found to be less than 18 years of age or lacking
legal capacity.
Every customer agrees that no legal action will be initiated
by it against IIMMERSE, its clients, its agents, employees,
instructors, and/or personnel, due to any accident or injury
sustained whilst participating in solutions or events booked
through IIMMERSE.
Privacy policy
IIMMERSE may use cookies and/or other technological means
to collect information about customers. This information will
be to understand general viewing trends.
IIMMERSE agrees not to disclose any customer information
to other third party marketing or email lists that are not
associated with the IIMMERSE business. During the booking
process we will request you to provide us with personal information
such as your name, address, date of birth contact numbers
and email. The details we obtain will be sent to the supplier
of the solution or event you have booked for in order for
the supplier to register the applicant/s to attend their service.
Also, any information collected by IIMMERSE will be treated
in accordance with the National Privacy Principles in the
Privacy Act 1988 (Cth) and will remain in IIMMERSE unless
legal written permission has been given by the customer.
Once a booking is made, the customer’s information
will be sent to the an IIMMERSE supplier and will not deliberately
be disclosed to any other third party individual or organization
(unless it receives a Court order or warrant that requires
it to do so or it receives the customer’s written consent).
IIMMERSE will store customers’ personal information
in securitized formats using appropriate security technology
(such as encryption) and ensure that customers’ personalinformation
will not be handled or stored in any way that compromises
privacy.
Background
IIMMERSE operates a website, www.iimmerse.com.au that publicises
solutions (such as seminars, workshops, conferences and courses)
to members of the public. As part of its business, IIMMERSE
promotes different types of solutions, provided by various
suppliers.
At present, IIMMERSE’s online business is primarily
carried on through its website located at www.iimmerse.com.au.
In the future, however, IIMMERSE’s business may extend
its operation to other domain names that are wholly owned
and operated by IIMMERSE.
Content and Images
Some of the photographs or images we use are of the actual
solution or events provided to us by our third party suppliers.
These photographs and images must be used as an indication
only. The inclusion of such photograph and/or images does
not mean that we warrant in any way that each solution or
event will be exact or include any or all of the features
portrayed in the photograph and/or image.
Copyright and/or trade
marks
The content used on our websites including text, reviews,
testimonies, articles, photographs, images, video, audio recordings,
tools and layout is subject to the copyright of IIMMERSE Pty.
Ltd. and must not be duplicated, reproduced or copied in whole
or in part (including material that is, copyright, trademarks,
logos, service names, trade names, images etc.) or otherwise
incorporate it into any publications, websites, electronic
retrieval systems or other work in any form or provide links
to our website from any other websites without a written permission
from IIMMERSE Pty Ltd.
Disclaimers and Changes
You expressly understand and agree that:
IIMMERSE makes no warranty that the service will meet your
requirements and that the service will be uninterrupted, timely,
secure, or error-free and we make no representations or warranties
and exclude all liability in relation to any material of any
other web site referred to or accessed by a hyperlink through
this web site.
We accept no responsibility for any harmful code that may
be introduced into your system by using this web site; you
are responsible for taking appropriate precautions. No advice
or information, whether oral or written, obtained by you from
IIMMERSE or through or from the service shall create any warranty
not expressly stated in these Terms and Conditions.
These terms and conditions are current and at anytime IIMMERSE
reserves the right to change or modify all or any part of
these terms without notice to customers.
Whilst we take every care in choosing our suppliers, inclusion
of a personal development solution or event or activity in
our range does not mean that we guarantee the safety standards
or satisfactory performance of any of the solutions or events
provided by our suppliers.
Further information
and clarification
For further information or clarification with regards to
the above terms and conditions please contact us at solutions@iimmerse.com.au
Corporate Information
IIMMERSE Pty Ltd ACN 124 391 091 of Riverwood, Sydney, Australia
NSW 2210 trading as IIMMERSE Ph: 02 90296777 Email: solutions(@)iimmerse.com.au
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